Reminder… Don’t Quit a Service You’re Happy With Unless You’re Ready to be Unhappy

A short story about crappy customer service and persistence.
We had Dish for our home TV service. As far as pay TV providers go, Dish is a good company, in my opinion. Helpful/responsive customer service, competitive or even industry-leading feature offering, reliable, etc. But expensive once you get past the new customer discounts.

On a whim, we switched to DirecTV. The new customer rates cut our bill in half. The DVR appeared to have some superior features, features that we actually cared about. We were also sold on a few incorrect statements by the salesman, but so be it. read more

iPhone 4… am I a fool?

I feel suckered... this is exactly what Apple wants. You get teased with the great features of the new product, realize your current one can't come close to handling those features, feel compelled to upgrade your hardware. But what are my real alternatives?

I feel suckered... this is exactly what Apple wants. You get teased with the great features of the new product, realize your current one can't come close to handling those features, feel compelled to upgrade your hardware. But what are my real alternatives?

Looking for a new TV provider

Well, we are going to be hitting our 3rd television provider this year. It looks like DirectTV is going to be the winner. UVerse hasn’t been able to fix our random DVR problems and we have lost interest with giving them extra chances. When we move in a month, the plan should be t make the switch at that time. I am not excited about having to get settled in with another provider, but I am excited about more HD channels and getting rid of ATT.

Anyway, the television saga continues.

UVerse has been frustrating lately….

So I’ve had problems since getting AT&T UVerse installed. However, it seems lately those problems have really added up. Here’s the rundown of issues: – Set series recordings to “once per day” and “first-run only” only to find 5 showings per day record, all of them being re-runs. DVR actually is reverting the settings back to “Anytime/anyday” and completely ignoring the “first run only” part of it. Solution: Delete/Re-Add series recording, replaced DVR box – still can’t get “first-run only” to work, but I am SO FAR only getting one recording per day. – Select a show from the guide to record, no conflicts, show doesn’t record. This happens with series recordings also. When you look at your scheduled recordings, you can see the show in the list (assuming it hasn’t started yet), however, in the description next to the show title, there is a blank space where the channel name should be. If you select the show to view recording options, you get teh full show description but there are no recording options on the screen. You can’t cancel it. If you try to set the show to record a 2nd time, you will get an error that it is already scheduled. Solution: Do a manual recording. This seems to be a problem with the guide, so you have to pretty much override the whole guide part of it. This way UVerse just records whatever is on the channel you select at the times you say. That’s what I’ve got for now. I guess the number of different problems isn’t high, but the frequency is. We may be rockin’ OTA HDTV in the near future. read more